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Why don't I see any bonuses in my cashier?

If you're not seeing any promotions in your cashier, it's possible that your account has been flagged for one of a few reasons:

  • You have a duplicate account (as per our Terms and Conditions, only one account per household is permitted).
  • You reside in a country that does not qualify for promotions.
  • Your account is in good standing, but you have been classified as a Skilled Player, and therefore go beyond the "casual" player who requires promotions to help with a win - you don't!

If you don't believe any of these apply to you, please send our friendly support staff an email using our Contact Form, and someone will reply with clarification.

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